schooling applications: coming up with and employing powerful instruction packages For brand spanking new hires and current employees.
working experience dealing with dispersed teams across different locations and time zones inside of a culturally varied setting.
OUR MISSION Etech is a servant chief Business furnishing remarkable buyer activities and ground breaking remedies which allow our shoppers to build stronger brands, bolster client associations, and get market share.
issue Investigation and trouble-fixing: will take the perfect time to correctly define the issue and demonstrates tolerance. seems to be further than the plain and doesn’t end at the main respond to. Asks Other individuals for input.
the chance to Assume on your own feet in a quick-paced natural environment the place messages around chat, simply call and e mail appear rapidly and furious;
Leaders at Etech really should foundation all decisions and behaviors around the character commitments even though it isn’t easy to do.
Assistant Trainer, it really is your duty to help keep trainees coming back by a variety of solutions including ensuring paychecks are correct, building a connection from day a single, and equipping them Together with the expected expertise to outclass their friends!
an experienced demeanor with the ability to take ownership click here of every chat, get in touch with or email and discover an answer For each and every customer.
Performing carefully with critical stakeholders to be familiar with task scope and prerequisites regarding features and abilities.
About us Etech provides subsequent-generation BPO options. A global minority-owned business enterprise, Etech has made and trademarked how to turn your knowledge into strategic insights. Leveraging the power of synthetic in addition human intelligence Etech improves instruction and coaching to give attention to crucial behaviors making improved shopper ordeals and shareholder value. Etech released in 2003 with only four hundred staff and just one Speak to center in Nacogdoches, Texas.
make sure client's private details is sufficiently protected and only employed for Formal uses.
Identify procedure level possibilities to improve service provider Settlement procedures and operate with accounting teams for betterment of Settlement processes
you can play a role in retention as you communicate collaboratively with income to address any Consumer challenges.
The ability to multi-endeavor answering many chats/calls and navigating easily concerning each mediums.